Shipping Policy
At GUL, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 300
destinations within India and offer worldwide shipping.
Processing your order
We try our best to ship goods to you as soon as possible. On an average, it takes us about 7 business
days to ship goods out of our warehouses i.e. Jaipur (Rajasthan). However if the quantities ordered are
more than 10 pieces per product per style, or if the item ordered is under production, it may take
longer to process your order. Should this happen, we will keep you informed by email.
Our shipping and processing charges are intended to compensate GUL for the cost of processing your
order, handling and packing the products you purchase and delivering them to you. Title and risk of
loss for all products ordered by you shall pass on to you upon handing over the GUL’s shipment to the
shipping carrier. GUL know how important it is to receive your purchased products in the finest
conditions and also at the expected time, so we use a large network of reputed courier companies and
a dedicated delivery team to deliver your products to you in the quickest time possible.
Customs & International orders
All of GUL orders are shipped internationally from our warehouse to your provided shipping address
via DHL/FEDEX. Due to the nature of international shipping, occasionally a customer may have to
pay additional import duties and taxes which are levied once a shipment reaches your country. The
majority of orders will not have to pay any additional fees. However, we are unable to calculate when
and how much these infrequent customs duty charges will be levied. In the case where additional
customs charges are assessed, you will be responsible for paying these additional fees. To make your
shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear
your goods for you and deliver them to your doorstep. If you are presented with an invoice from
DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of
delivery.
Delivery Policy:
GUL delivers to the address indicated by you while ordering from the website of GUL i.e.
www.Guljaipur.com. If a delivery attempt is unsuccessful, you agree that the carrier we have engaged
for the delivery may also deliver the products to a neighbouring/nearby address as advised by you,
after which GUL/carrier is deemed to have met with its obligation to deliver the product. The carrier
will notify you for the delivery of the neighbouring/nearby address as advised by you.
Shipment of order will take place on business days, not being a public holiday in the area in which our
warehouse is located. Therefore, please, consider any public holidays including any national and/or
regional holiday in your country of residence and in the relevant state, area or city. Deliveries will be
made on business days, not being a public holiday in your country. Note that public holidays may
vary per country and per year.
Delivery periods are indicative and are therefore not regarded as strict deadlines. GUL endeavours but
does not guarantee delivery of products in the stipulated time period as mentioned at the time of
purchase of the product. In no manner can the contract be repudiated if GUL fails to deliver any one
or more products in the stipulated time frame. However, if you fail to take the delivery of the goods,
GUL may at its discretion charge you for additional shipping cost
You are requested to track your package when it shows delivered on your email or sms. As per the
recent update in courier companies policies throughout India, you are requested to inform us within 3
days if your package isn’t delivered and shows delivered in the tracking for us to help you with the
same. The courier company is not accepting any complaints post 72 hours marked delivery, and we
will not be liable if there is a delay in informing from your end.
For more information about shipping and delivery:
You can e-mail us at info@guljaipur.com