Refunds & Returns

All our products are handcrafted by traditional craft persons in rural Rajasthan, resulting in each product being unique and slightly different from each other.

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.

Despite these variables, at GUL, we stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories) if you are not satisfied with your purchase for any reason.

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website ( and not applicable for products bought at offline stores or on any third-party platforms.

GUL accepts exchange/ Return or Refund of item(s) within 5 days of delivery with an opening video of the product. You can call us on +91 9509598552 or e-mail us at within 3 days from the date of delivery to book an exchange/ return/ refund request. 

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

  • The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
  • GUL reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • Please mention your order number in the subject line to help us quickly process your returns/ exchanges.
  • Please ensure that all the returned item(s) are packed securely and safely to prevent any loss or damage during transit.
  • The item(s) for reverse pick up will be picked up within 5 business days from the date of request. However in case of any discrepancy with regards to reverse pick up by our logistics partner, please inform our Customer Support via call or e-mail us within 24 -48 hours from date of return request. Failing to report the issue within stipulated time may result in us not accepting your complaint as we won’t be able to take the investigation forward.
  • After the receipt of item(s), your request for refund/exchanges would be processed.
  • In the case of exchanges, your new order will be dispatched to you within 10-15 business days after we receive the earlier shipment.
  • Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to return the item(s) back to us. The reverse shipping address will remain the same as per the original invoice.
  • If customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable.
  • We do not offer reverse pick facility outside India.
  • In case of wrong product delivered or manufacturing defects, the customer must dispatch (self-ship) the product to GUL.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
  • In the case of refunds, banks normally take 10-15 business days to process a refund once it has been successfully initiated from our end.
  • Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions:

  • Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
  • Refunds via E-Voucher can be redeemed on next purchase at GUL within the validity date.
  • Refunds to bank accounts shall be processed within 10-15 business days (Subject to clearance in quality check).
  • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
  • Cash Refunds are not allowed for COD orders.
  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

No Refunds Will Be Given, If:

  • Incorrect or outdated delivery address is provided.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.